918kaya Privacy Policy – Data Protection for Malaysian Players

1. Introduction

Welcome to the Privacy Policy page 918kaya. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a user of our platform.

As a trusted online entertainment platform in Malaysia, 918kaya understands how important privacy is to every user. We take seriously the trust you place in us when you register and use our services.

This policy applies to all players accessing 918kaya via the website, mobile app, or any platform channel we provide. By using 918kaya's services, you agree to the terms set out in this Privacy Policy.

2. Information We Collect

918kaya only collects information necessary to operate the platform securely and deliver the best experience to you. There are two main categories of data we collect:

a) Information You Provide Directly:

• Full name as it appears on your identification document.
• Email address and mobile number for communication and verification purposes.
• Date of birth to ensure compliance with the platform's minimum age requirement.
• Bank account or e-wallet details for processing deposits and withdrawals.
• KYC (Know Your Customer) documents such as a copy of your ID card or passport when required.

b) Information Collected Automatically:

• IP address and device information during login or platform use.
• Game session data including date, time, and type of game played.
• Cookies and similar tracking technologies to enhance your browsing experience.
• Transaction logs for internal audit and financial regulatory compliance purposes.

3. How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data for purposes beyond the scope stated here without first obtaining your consent.

4. Sharing Information with Third Parties

918kaya does not share your personal information with third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where data sharing is necessary and lawful:

• Payment Providers: Transaction information is shared with trusted payment processors to enable deposits and withdrawals to be processed securely.
• Legal Compliance: We may be required to disclose information to the relevant authorities when mandated by Malaysian law.
• Fraud Prevention: Certain data may be shared with integrated security agencies to detect and prevent online fraudulent activity.
• Technical Service Providers: Technical partners who assist in platform operations are bound by strict confidentiality agreements and may not use your data for any other purpose.

5. Cookies & Tracking Technologies

918kaya uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how players use the platform so we can make meaningful improvements.
• Preference Cookies: Saves your personal settings such as preferred language and interface layout for a more convenient experience.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

6. Security & Data Protection

We continually invest in security infrastructure to ensure your data remains protected at all times. Our security measures include:

7. Your Rights as a User

As a 918kaya player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request immediate correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
• Right to Object: You may object to the processing of your data used for direct marketing purposes.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform if needed.

To exercise any of these rights, please contact the 918kaya customer support team. We will process your request within 30 business days.

8. Data Retention Period

918kaya retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by Malaysian law.

• Active account data is retained for as long as your account remains active and for the required period following account closure.
• Financial transaction records are retained in accordance with applicable financial regulatory compliance requirements.
• Customer support communication logs are retained for a reasonable period for service quality purposes.
• Cookie data is deleted according to the expiry period set for each cookie type.

When data is no longer needed, we will securely delete it using industry-recognised deletion procedures so that it cannot be recovered by any party.

9. Child Protection

918kaya is a platform exclusively for adults aged 21 and above. We do not intentionally collect or process personal information from individuals below this age.

If we discover that we have inadvertently collected data from someone who does not meet the minimum age requirement, we will promptly take action to delete that data and close the account in question.

Parents or guardians who suspect their child has registered an account on 918kaya are encouraged to contact us immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

918kaya reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-platform notification upon login.
• Email to your registered address.
• Updates the "Last Updated" date at the top of this page.

Continued use of the 918kaya platform after notification of changes constitutes acceptance of the amended terms. We encourage you to review this page periodically to stay up to date.

For more information about your rights or any privacy-related enquiries, you may also refer to Terms and Conditions and the Responsible Gaming page.